Personal Data and General Privacy Policy

Last Updated: January 1, 2026

This Personal Data and General Privacy Policy (“Privacy Policy”) explains how Vexta Data Solutions LLC (“Vexta Hosting”, “Service Provider”, “Company”, “we”, “us”) collects, processes, stores, protects, and may share personal data in connection with web hosting, reseller hosting, virtual servers, VPS/VDS, nested servers, dedicated/physical servers, domain services, licenses, technical support, payment services, customer panel services, and all related digital infrastructure services.

By registering for Vexta Hosting services, placing an order, making a payment, using the customer panel, submitting a support request, or using any of our services, the customer is deemed to have accepted this Privacy Policy.

1. Data Controller / Service Provider Information

Company: Vexta Data Solutions LLC
Address: 8 The Green, Suite 23141, Dover, DE 19901, USA
Phone: +1 3024017701
Email: support@vextahosting.com
Website: https://www.vextahosting.com

2. Personal Data Collected

Vexta Hosting may process the following personal data for the purposes of providing services, processing orders, receiving payments, providing technical support, maintaining security, complying with legal obligations, and resolving disputes:

• Full name, company name, and authorized representative information,
• Email address, phone number, and contact details,
• Billing address, country, city, postal code, and tax information,
• Order details, service type, service package, billing period, and product preferences,
• Invoices, receipts, payment records, and transaction reference information,
• Limited payment information provided by payment processors,
• Customer panel username, account ID, service ID, order ID, and invoice ID,
• IP addresses, access logs, session records, device and browser information,
• Operating system, browser version, device type, and connection information,
• Server IP addresses, allocated resources, service activation and usage records,
• Support tickets, ticket contents, email correspondence, and customer communication records,
• Abuse, security, fraud, misuse, and violation records,
• Service delivery, activation, access credentials, customer panel activity records, and technical logs,
• Records relating to payment disputes, chargebacks, refund requests, cancellations, disputes, and collection processes.

Vexta Hosting does not directly store full payment card numbers or CVV codes. Card and payment transactions are securely processed through Stripe, PayPal, or other relevant payment providers.

3. Purposes of Processing Personal Data

Collected personal data may be processed for the following purposes:

• Creating and managing customer accounts,
• Receiving, processing, approving, and activating orders,
• Providing hosting, VPS/VDS, dedicated/physical server, domain, license, and similar services,
• Managing invoices, receipts, collections, and accounting processes,
• Processing payments and ensuring payment security,
• Responding to customer requests and providing technical support,
• Maintaining service quality, security, and continuity,
• Protecting server, network, IP, panel, and infrastructure security,
• Preventing abuse, spam, phishing, DDoS, unauthorized access, and illegal activities,
• Enforcing the Service Agreement, Refund Policy, and service terms,
• Managing payment disputes, chargebacks, refunds, cancellations, collections, and legal processes,
• Complying with legal obligations, responding to official requests, and protecting legal rights,
• Detecting fraud, unauthorized transactions, payment abuse, and security risks,
• Protecting the Company’s legitimate interests and preparing defenses in disputes.

4. Legal Bases for Processing Personal Data

Personal data may be processed based on the establishment and performance of a contract, compliance with legal obligations, protection of legitimate interests, establishment, exercise or defense of legal claims, payment and security processes, and, where required, explicit consent.

Due to the nature of digital infrastructure services provided by Vexta Hosting, processing account, payment, billing, access, IP, log, support, and service activation records may be necessary for the provision of the services.

5. Payment Information and Payment Providers

Payments may be processed through third-party payment providers. These providers may include Stripe, PayPal, banks, card networks, or other payment infrastructure providers used by Vexta Hosting.

During payment transactions, information such as customer name, email address, billing information, payment amount, transaction date, transaction reference, country information, limited masked card information, and payment status may be processed by payment providers.

Vexta Hosting may share necessary information with payment providers for payment security, transaction verification, fraud prevention, chargeback defense, refund evaluation, and collection processes.

6. Service Activation, Access Logs, and Technical Records

Vexta Hosting may store customer panel access records, IP addresses, device and browser information, session times, service activation records, server access information, IP allocation records, customer panel activity records, and technical logs for service security and dispute management purposes.

These records may be used to demonstrate that a service was delivered, activated, accessed by the customer, assigned to the customer, and that technical actions were performed.

The customer acknowledges that digital infrastructure services are delivered electronically and that delivery may occur through the customer panel, IP address, SSH/RDP credentials, control panel access, service activation, or provision of access credentials.

7. Payment Disputes, Chargebacks, and Dispute Processes

If the customer initiates a payment dispute, bank dispute, chargeback, refund request, cancellation request, or similar dispute with a payment provider, bank, or card issuer, Vexta Hosting may process and share necessary information and documents to defend the dispute, prove service delivery, verify payment status, and protect its legal rights.

This may include order details, invoices and payment records, receipts, service activation records, IP addresses, customer panel access logs, device and browser information, service usage records, support tickets, customer communications, contract records, refund policies, service delivery evidence, and related technical records. Such information may be shared with payment providers, banks, card issuers, legal advisors, collection agencies, courts, public authorities, or authorized institutions.

These records may be stored and processed for dispute evaluation, chargeback defense, fraud and abuse prevention, debt collection, enforcement of contractual rights, and compliance with legal obligations.

The customer acknowledges that if they initiate a payment dispute or chargeback, Vexta Hosting may submit service-related records and communications to the relevant payment provider and institutions as evidence.

8. Sharing Personal Data with Third Parties

Vexta Hosting may share personal data with third parties only to the extent necessary for service provision, payment processing, security, legal compliance, and protection of legitimate interests.

Personal data may be shared with the following parties:

• Payment providers, banks, and card networks,
• Domain registrars and license providers,
• Data centers, network providers, upstream providers, and infrastructure suppliers,
• Technical support, accounting, legal, and consultancy service providers,
• Abuse, security, and fraud prevention units,
• Collection and debt recovery units,
• Courts, enforcement offices, law enforcement authorities, regulators, and public authorities,
• Other third-party service providers required for the provision of the services.

Vexta Hosting does not sell personal data to third parties.

9. International Data Transfers

Vexta Data Solutions LLC is a company established in the United States. During the provision of services, personal data may be transferred to servers, payment providers, data centers, technical infrastructure providers, or third-party service providers located in Türkiye, the United States, European Union countries, Canada, or other countries where service providers operate.

By using Vexta Hosting services, the customer acknowledges that their personal data may be transferred to service providers located abroad for service provision, payment processing, security, technical support, legal compliance, dispute resolution, and chargeback defense purposes.

10. Cookies and Similar Technologies

The Vexta Hosting website and customer panel may use cookies or similar technologies for session management, security, user experience, performance measurement, error analysis, and operation of the services.

Essential cookies are necessary for logging into the customer panel, maintaining sessions, security verification, and order processes. The user may change cookie preferences through browser settings; however, disabling certain cookies may cause the website or customer panel to malfunction.

11. Data Security

Vexta Hosting implements reasonable technical and administrative security measures to protect personal data against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

These measures may include access controls, encryption, firewalls, logging, permission restrictions, secure payment infrastructures, backup procedures, and security monitoring practices.

However, no method of data transmission over the internet or electronic storage is completely risk-free. The customer is responsible for protecting their own account credentials, passwords, server access credentials, and security information.

12. Data Retention Period

Personal data may be retained for as long as required by the purposes of processing and within the scope of legal obligations, accounting periods, payment provider rules, chargeback periods, dispute limitation periods, and the Company’s legitimate interests.

Invoices, payment records, contract records, order records, service activation records, support records, access logs, and dispute records may be retained for a reasonable period for legal compliance, financial audit, fraud prevention, collection, and legal defense purposes.

Personal data whose retention period has expired or whose processing purpose no longer exists may be deleted, anonymized, or securely destroyed unless there is a legal obligation to retain it.

13. Customer Rights

To the extent permitted by applicable law, the customer may have the following rights regarding their personal data:

• To learn whether personal data is being processed,
• To request access to processed personal data,
• To request correction of incomplete or inaccurate data,
• To request deletion or anonymization of data under certain conditions,
• To object to data processing,
• To request information about third parties to whom data has been transferred,
• To request data portability where applicable,
• To exercise legal rights in case of unlawful processing causing damage.

To exercise these rights, the customer may contact Vexta Hosting at support@vextahosting.com. Vexta Hosting may request identity verification depending on the nature of the request.

14. Customer Responsibility

The customer is responsible for any personal data they process, host, transmit, or store through Vexta Hosting services. The customer must comply with applicable data protection laws when processing data belonging to their own customers, users, or third parties.

The customer may not unlawfully collect, process, store, share, or misuse personal data belonging to third parties while using the services.

Vexta Hosting is not responsible for the legality of content, applications, databases, files, emails, software, or personal data hosted by the customer.

15. Abuse, Security, and Legal Requests

In cases involving spam, phishing, malware, DDoS, unauthorized access, illegal content, copyright infringement, IP reputation issues, abuse reports, or similar security and legal risks, Vexta Hosting may review, store, and, where necessary, share service-related records with authorized persons or institutions.

If misuse, illegal activity, security risk, or breach of contract is detected, relevant data may be used for legal defense, service suspension, termination, abuse response, law enforcement cooperation, or legal proceedings.

16. Children’s Privacy

Vexta Hosting services are not intended for individuals under the age of 18. Individuals under 18 may not purchase services, create accounts, or make payments without the consent of a parent or legal guardian.

If it is determined that data belonging to a person under the age of 18 has been processed without proper authorization, the relevant data may be deleted within a reasonable period or the account may be closed.

17. Changes to This Policy

Vexta Hosting may update this Privacy Policy at any time. The updated version becomes effective once published on the website.

By continuing to use the services after the updated Privacy Policy is published, the customer is deemed to have accepted the updated terms.

18. Contact

For questions regarding personal data, privacy, data processing, payment dispute records, or this Privacy Policy, the following contact channel may be used:

Vexta Data Solutions LLC
Address: 8 The Green, Suite 23141, Dover, DE 19901, USA
Email: support@vextahosting.com
Website: https://www.vextahosting.com

19. Acceptance

By registering on the Vexta Hosting website, placing an order, making a payment, using the customer panel, submitting a support request, or using the services, the customer declares that they have read, understood, and accepted this Personal Data and General Privacy Policy.

The customer also acknowledges that in payment disputes, chargebacks, refunds, cancellations, abuse, security incidents, or legal disputes, Vexta Hosting may use and share service-related records, access logs, payment records, support communications, contracts, and related technical documents to protect its rights.