Last Updated: January 1, 2026
This Service and Usage Agreement (“Agreement”) is made and entered into electronically by and between the following parties:
Service Provider:
Vexta Data Solutions LLC
Address: 8 The Green, Suite 23141, Dover, DE 19901, USA
Phone: +1 3024017701
Email: support@vextahosting.com
Customer:
The individual or entity that registers for, orders, pays for, accesses, or uses any services provided by Vexta Data Solutions LLC, and whose information is provided during registration, order, or payment.
The Service Provider and the Customer shall collectively be referred to as the “Parties.”
1.1. This Agreement governs the terms and conditions under which the Service Provider provides services to the Customer, including but not limited to web hosting, reseller hosting, corporate hosting, WordPress hosting, e-commerce hosting, virtual servers, VPS/VDS, nested servers, dedicated/physical servers, server colocation, network services, IP address allocation, domain services, licenses, software, setup, technical support, data storage, and related digital infrastructure services.
1.2. The specific scope, features, limits, billing period, renewal period, and pricing of the Services depend on the service package selected by the Customer at the time of order.
1.3. By placing an order, making a payment, accessing the Services, or continuing to use the Services, the Customer agrees to be bound by this Agreement, the Refund and Return Policy, Privacy Policy, Acceptable Use rules, and all applicable service terms published on the Service Provider’s official website.
2.1. “Service Provider” refers to Vexta Data Solutions LLC.
2.2. “Customer” refers to the individual, company, organization, or legal entity receiving, ordering, paying for, accessing, or using the Services.
2.3. “Services” refers to hosting services, server provisioning, dedicated/physical server leasing, VPS/VDS services, nested server services, domain services, license services, technical support, network services, IP address allocation, and any other digital infrastructure services provided to the Customer.
2.4. “Website” refers to the official website of the Service Provider, including vextahosting.com and related service pages operated by the Service Provider.
2.5. “Activation” means the moment when a service is created, provisioned, configured, assigned, delivered, made available, or access credentials are provided to the Customer.
2.6. “Access Credentials” include but are not limited to IP addresses, control panel login details, SSH/RDP credentials, management panel access, server login information, domain management access, or any other information required to access or use the Services.
2.7. “Billing Period” refers to the service term selected by the Customer, including monthly, quarterly, semi-annual, annual, or any custom period agreed between the Parties.
2.8. “Installment Payment” refers to a payment convenience where the total service fee for a selected service period is divided into multiple payments. Installment payment does not change the purchased service period.
3.1. This Agreement becomes effective when the Customer registers, places an order, makes a payment, accepts the Agreement electronically, accesses the Services, or uses the Services.
3.2. The Customer acknowledges that they have read, understood, and agreed to all terms and conditions contained in this Agreement.
3.3. By registering, placing an order, making a payment, using the Services, or continuing to use the Services after activation, the Customer confirms that they have read, understood, and accepted this Agreement, the Refund and Return Policy, the Privacy Policy, and all applicable service terms published on the Service Provider’s official website.
3.4. If the Customer places an order or uses the Services on behalf of a company, organization, or other legal entity, the Customer represents and warrants that they have the authority to bind that entity to this Agreement.
3.5. The Service Provider may require identity, billing, payment, or business verification before activating, continuing, or renewing any Service.
4.1. The Customer confirms that all information provided during registration, order, payment, and support processes is accurate, valid, complete, and up-to-date.
4.2. The Customer is responsible for maintaining the confidentiality and security of account credentials, server credentials, panel credentials, and all access information provided by the Service Provider.
4.3. The Customer shall use the Services in compliance with all applicable laws, regulations, this Agreement, and acceptable use rules.
4.4. The Customer is solely responsible for all content, software, data, applications, scripts, websites, systems, and activities hosted, uploaded, transmitted, executed, or performed through the Services.
4.5. The Customer is responsible for their own data backups and data protection unless a separate written backup service agreement has been made.
4.6. The Customer shall not share, resell, lease, sublicense, or transfer the Services to third parties in a way that violates this Agreement or applicable service terms.
4.7. The Customer shall promptly notify the Service Provider of any unauthorized access, abuse notice, security incident, IP reputation issue, malware issue, or legal complaint related to the Services.
4.8. The Customer is responsible for ensuring that their software, operating systems, panels, scripts, plugins, and applications are updated, secure, and properly configured.
5.1. The Customer shall not use the Services for any unlawful, abusive, harmful, offensive, or malicious activity, including but not limited to:
5.2. If the Service Provider determines or reasonably suspects misuse, abuse, illegal activity, security risk, or violation of this Agreement, it may suspend, restrict, null-route, terminate, or delete the Services without refund.
5.3. The Service Provider may take immediate action without prior notice where necessary to protect infrastructure, prevent damage, comply with law, respond to abuse complaints, or protect third parties.
6.1. Services commence once payment is confirmed and approved, and/or once the Service Provider activates the service, allocates resources, assigns IP addresses, provides access credentials, or performs any customer-specific setup.
6.2. The Service term is determined by the billing period or custom service period selected by the Customer at the time of order.
6.3. The Customer may request cancellation through official support channels. Cancellation requests do not automatically create a right to refund.
6.4. The Service Provider may suspend or terminate the Services in the event of breach, illegal use, abuse reports, non-payment, chargeback, security risk, legal requirement, upstream provider request, or violation of this Agreement.
6.5. Upon termination, the Customer may lose access to the Services, data, IP addresses, configurations, backups, licenses, and related resources.
6.6. The Customer is responsible for downloading, transferring, or backing up their data before cancellation, suspension, expiration, or termination.
7.1. Service fees are the amounts stated at the time of order. By placing an order, the Customer accepts the selected service package, billing period, renewal period, and applicable fees.
7.2. Services commence once payment is confirmed and approved, and/or once the Service Provider activates the service, allocates resources, assigns IP addresses, provides access credentials, or performs any customer-specific setup.
7.3. For hosting, reseller hosting, virtual server, VPS/VDS, nested server, dedicated/physical server, server colocation, domain, license, software, setup, technical support, and other digital infrastructure services, the service is deemed delivered once it has been activated, made available, access credentials have been provided, or customer-specific resources have been allocated.
7.4. The Customer acknowledges and agrees that digital services may be performed immediately after payment confirmation. Once the service has been activated, delivered, accessed, customized, or used, refund or withdrawal rights may no longer apply to the extent permitted by applicable law.
7.5. Dedicated/physical server services are specialized services involving dedicated hardware, network access, IP address allocation, rack space, power, bandwidth, operating system installation, configuration, and/or customer-specific provisioning. After activation, allocation, installation, or delivery of access credentials, dedicated/physical server services are non-refundable.
7.6. Annual, periodic, discounted, promotional, or specially priced services are purchased for the selected service period. Early cancellation, non-use, customer-side termination, or change of mind does not create a right to a full or partial refund after the service has been activated or delivered.
7.7. If the Service Provider allows the Customer to pay an annual, periodic, or specially priced service fee in installments, this is provided only as a payment convenience. Installment payments do not mean that the service is sold on a monthly basis, and each installment is considered part of the total service fee for the purchased service period.
7.8. Failure to pay any installment, renewal fee, invoice, or outstanding balance may result in suspension, restriction, termination, or deletion of the related service. The Customer remains responsible for unpaid amounts relating to the purchased service period.
7.9. Refund requests must be submitted in writing through the official support channels within the period and conditions stated in the Refund and Return Policy. Requests submitted after the stated period, verbally, with incomplete information, or after service activation/delivery may be rejected.
7.10. No refunds will be issued in cases of misuse, abuse reports, illegal activity, breach of this Agreement, violation of the Terms of Service, violation of acceptable use rules, or termination due to Customer fault.
7.11. Domain registration, domain transfer, domain renewal, license, software, IP allocation, setup, custom configuration, and third-party service fees may be non-refundable once processed, activated, registered, allocated, or delivered.
7.12. The Refund and Return Policy published on the Service Provider’s official website forms an integral part of this Agreement. In refund-related matters, this Agreement and the Refund and Return Policy shall be interpreted together.
7.13. In the event of an unjustified payment dispute, bank dispute, or chargeback for a service that has been activated, delivered, accessed, customized, or used, the Service Provider may submit order records, invoices, payment records, activation records, access logs, IP allocation records, support communications, this Agreement, and the Refund and Return Policy as evidence to the payment provider, bank, or card issuer.
7.14. In cases of unjustified chargebacks, payment abuse, or fraudulent disputes, the Service Provider may suspend or terminate the related services and may charge the Customer for chargeback fees, dispute fees, processing fees, collection costs, legal costs, and other related losses to the extent permitted by applicable law.
7.15. Payment provider fees, transaction fees, bank fees, currency exchange differences, tax differences, and processing costs may be deducted from any approved refund where permitted by applicable law and payment provider rules.
7.16. The Service Provider accepts technical support requests for the services provided through official support channels.
7.17. The support period for nested virtualization, nested server, nested VPS/VDS, or similar configurations is set at a maximum of 24 hours unless otherwise agreed in writing.
7.18. Support scope for nested server services is limited to basic access, network connection, service operability, and problems arising from the Service Provider's infrastructure.
7.19. Software changes made by the Customer, incorrect configurations, third-party panel/software installations, operating system corruptions, customer-initiated interventions, security misconfigurations, or incompatible software may be considered outside the scope of support.
8.1. Digital infrastructure services are delivered electronically. Delivery may occur through account activation, service activation, control panel access, IP address assignment, SSH/RDP access, server credentials, domain access, license delivery, or other electronic means.
8.2. A service is deemed delivered when it is activated, made available, access credentials are provided, or customer-specific resources are allocated, even if the Customer does not actively use the service.
8.3. The Customer is responsible for checking access details, testing access, and reporting any delivery or access issue promptly through official support channels.
8.4. Failure by the Customer to use an activated service does not constitute non-delivery and does not create a refund right.
9.1. Unless a separate paid backup service is explicitly purchased and confirmed in writing, the Customer is solely responsible for maintaining backups of all data, websites, databases, emails, configurations, software, and server content.
9.2. The Service Provider may offer backup features or backup systems as a convenience, but such features do not replace the Customer’s own backup responsibility.
9.3. The Service Provider shall not be liable for data loss, data corruption, accidental deletion, malware damage, customer-side misconfiguration, software failure, or any loss resulting from the Customer’s failure to maintain backups.
10.1. IP addresses, network access, routing, and related resources are provided for use with the Services and remain subject to availability, upstream provider rules, registry rules, and applicable law.
10.2. The Service Provider may change, remove, suspend, null-route, or reassign IP addresses where necessary due to abuse, legal requirements, upstream provider requests, technical reasons, IP reputation issues, or operational requirements.
10.3. The Customer is responsible for all activity originating from assigned IP addresses and services.
10.4. Abuse complaints must be resolved promptly by the Customer. Failure to resolve abuse issues may result in suspension or termination without refund.
11.1. The Service Provider provides technical support through official support channels.
11.2. Technical support covers issues related to the Service Provider’s infrastructure, basic service access, network availability, and service operability.
11.3. Technical support does not include software development, third-party application support, website development, malware cleaning, advanced system administration, customer-side software errors, plugin errors, licensing issues caused by third parties, or custom configurations unless separately agreed in writing.
11.4. The Service Provider may refuse or limit support for systems that are modified, misconfigured, insecure, overloaded, infected, or outside the agreed support scope.
12.1. The Service Provider will make reasonable efforts to ensure continuity of Services but is not liable for downtime, interruption, data loss, performance loss, network issues, hardware failure, software failure, force majeure, upstream provider issues, cyber attacks, legal requirements, maintenance, or causes outside its reasonable control.
12.2. Any direct liability of the Service Provider shall be limited to the amounts paid by the Customer for the specific Service in question during the affected billing period.
12.3. The Service Provider shall not be liable for indirect, incidental, special, punitive, or consequential damages, including but not limited to loss of profit, loss of revenue, loss of business, loss of data, loss of reputation, or loss of opportunity.
12.4. The Customer acknowledges that internet-based services may be subject to interruptions, routing changes, latency, attacks, maintenance, and technical limitations.
13.1. In the event of non-payment, failed payment, unpaid invoice, unpaid installment, chargeback, or payment dispute, Services may be suspended, restricted, terminated, or deleted, and additional fees may apply.
13.2. The Customer remains responsible for unpaid amounts, chargeback fees, dispute fees, processing fees, collection costs, legal fees, and other costs incurred due to non-payment or unjustified payment disputes.
13.3. All legal fees, collection costs, court costs, attorney fees, and enforcement costs incurred for collection or legal action shall be borne by the Customer to the extent permitted by applicable law.
14.1. The Parties shall protect confidential information and Customer data in accordance with applicable privacy and data protection laws.
14.2. Customer data will not be shared with third parties except as required for service delivery, legal compliance, fraud prevention, abuse handling, payment processing, security protection, or as required by law.
14.3. The Customer agrees that certain information may be shared with payment providers, banks, card issuers, upstream providers, data centers, law enforcement, courts, regulators, or legal advisors where necessary to resolve disputes, chargebacks, abuse complaints, legal claims, or security incidents.
15.1. Neither Party shall be liable for performance delays or failures due to causes beyond their reasonable control, including but not limited to natural disasters, war, terrorism, civil unrest, government actions, legal changes, power failures, data center failures, upstream provider failures, internet routing issues, cyber attacks, DDoS attacks, labor disputes, pandemics, or infrastructure failures.
15.2. The affected Party shall make reasonable efforts to minimize the impact of a force majeure event.
16.1. The Service Provider may modify this Agreement at any time. Revised terms will take effect when posted on the Service Provider’s official website or delivered to the Customer.
16.2. Continued use of the Services after revised terms are posted or delivered constitutes acceptance of the revised terms.
16.3. The Service Provider may update service features, pricing, limits, policies, and technical requirements from time to time.
17.1. Notices may be sent through the Customer panel, support ticket system, email, website announcement, invoice notification, or other official communication channels.
17.2. The Customer is responsible for keeping their email address and contact information accurate and up-to-date.
17.3. Notices sent to the Customer’s registered email address or customer account shall be deemed delivered.
18.1. This Agreement shall be governed by the laws of the State of Delaware, USA, without regard to conflict of law principles.
18.2. Any disputes arising from or related to this Agreement shall be resolved in accordance with applicable law and in courts of competent jurisdiction within Delaware, unless mandatory applicable law requires otherwise.
18.3. The Parties shall first attempt to resolve disputes in good faith through official support and communication channels before initiating legal proceedings, except where urgent legal or protective action is required.
19.1. If any provision of this Agreement is found to be invalid, unlawful, or unenforceable, the remaining provisions shall remain valid and enforceable.
19.2. The invalid or unenforceable provision shall be interpreted or replaced in a manner that most closely reflects the original intent of the Parties while complying with applicable law.
20.1. This Agreement, together with the Refund and Return Policy, Privacy Policy, order details, invoices, and applicable service-specific terms, constitutes the entire agreement between the Parties regarding the Services.
20.2. In case of conflict between this Agreement and a service-specific written agreement signed or explicitly accepted by both Parties, the service-specific written agreement shall prevail only for the specific service covered by that agreement.
21.1. By registering, placing an order, making a payment, accessing, or using the Services, the Customer acknowledges that they have read, understood, and agree to be bound by the terms of this Service and Usage Agreement.
21.2. The Customer further acknowledges that digital infrastructure services may be delivered immediately after payment confirmation and that activated, delivered, accessed, customized, or used services may be non-refundable in accordance with this Agreement and the Refund and Return Policy.
21.3. This Agreement is electronically executed and does not require a physical signature to be binding.
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